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Pat Hidlt
Head of Claims Management US & C
Uber Technologies
Patricia (Pat) currently serves as the Head of US&C Claim Management and Oversight for Uber's Global
Insurance team. With more than 30 years of experience in the insurance industry, Pat has held senior
leadership roles in both field and home office claims across major insurance carriers, self-insured entities,
and local government insurance trusts. Pat is often described as a "claims geek" thanks to her passionate
advocacy to grow talent in the space and the advancement of the claims profession. A first-generation
Hispanic college graduate, Pat earned her BA in Political Science and Modern Languages and Linguistics
from the University of Maryland Baltimore County. In 2019, she reached a significant milestone by
completing a Master of Science in Organizational Leadership from Johns Hopkins University. As an industry
leader, Pat has served on the Risk Management and Advisory Board at the University of Baltimore and as
Chair of Governor Hogan's Commission on Hispanic Affairs. Currently, she is a role model and board
member for Inspiring Girls, USA, and has been a long-time supporter of Junior Achievement in Maryland,
Phoenix, and Connecticut.
Caitrin leads our Global Risk Solutions North America Client Service organization dedicated to delivering
holistic service offerings for approximately 4,600 clients with ~$4.0B in premium under management.
Client Service act as trusted advisors to clients and brokers, engaging in meaningful discussions, utilizing
technical industry knowledge, and leveraging all the resources available to offer consultation and meet
current and future needs of clients. Caitrin joined Liberty Mutual 12 years ago and has since held several
leadership positions within U.S. Retail Markets and Global Risk Solutions. These roles involved overseeing
large teams in claims and various service-oriented departments. In these capacities, Caitrin prioritized
delivering exceptional customer experiences, fostering inclusivity, and enhancing overall productivity.
Caitrin is passionate about Diversity, Equity and Inclusion and has served in leadership roles on two of
Liberty Mutual’s Employee Resource Groups – WE@Liberty and ABLE@Liberty. She is an active board
member of the Boston Chapter for the Insurance Industry Charitable Foundation. She earned a Bachelor
of Arts and Master of Business Administration from Boston College.
Caitrin McSherry
Vice President Client Service
Liberty Mutual Insurance
She joins us from EXL Services where she was the Assistant Vice President of TPA Operations and Claims
Center of Excellence Lead. Prior to that she spent over 23 years at DXC Technologies supporting multiple
Insurers across Technology platforms, Business Operations and Customer Experience domain as well as
leading Client transitions and Conversions. Her early career was focused primarily on the Claims function,
and she has continued to be a strong advocate for Claims Transformation and Digitalization. At
Sutherland, Laurel will focus on developing the Insurance TPA offering and building out capabilities in
partnership with our various Horizontals and Product and Platform teams.
Laurel Jordan
Insurance TPA OfÏcer & Solutions Lead
Sutherland